NeuroLuxxE

Frequently Asked Questions? 

What is Telepsychiatry?

Telepsychiatry Health is similar to "telemedicine" but you are consulting with a  licensed, certified  mental health professional.  Most mild to moderate psychiatric conditions can be effectively managed through tele-psychiatric consultations. This is offered to you in the comfort of your home, office or wherever life takes you through our safe, secure portal. 

Do you offer In-Person Visits?

Yes, In-Person Appointments are Available in the state of  Texas. 

What mental healthcare services are offered to patients through telepsychiatry?

Essentially all services that an on-site psychiatrist would provide are offered through telepsychiatry. This includes administering comprehensive intake assessments, psychiatric evaluations, and medication management.

Are patients comfortable with receiving mental health care virtually?

Yes. Telepsychiatry allows patients to gain access to vital mental health care much faster than in-person care in many situations. Sessions are scheduled within days, eliminating the need to identify a psychiatrist nearby– who may be located hours away, as is the case in many areas – then wait several months for an initial appointment. In addition, many individuals appreciate the privacy and flexibility virtual care affords. 

Where do patients receive services?

Virtually through a HIPAA-compliant video software. In-person appointments are available in the State of Texas.

What Ages Do You Treat?

We treat ages 21+

Do you treat Anxiety? 

Yes, however, treatment plans with long term benzodiazepines are assessed on an individualized basis at this practice as long term use is not recommended.

Do you prescribe medications for ADD/ADHD?

Yes, we utilize other FDA approved medications with indications for ADD/ADHD. We do require psychometric and urine drug testing prior to treatment. 

Which EMR and video conferencing software is used?

We utilize secure and HIPAA-compliant video and EMR platforms with a robust set of features including tools for patient scheduling, documentation, e-prescribing, and workflow automation.. 

What Forms of Technology-Assisted Media are Utilized?

Email: We utilize a secure email platform that is hosted by Google Suites for Healthcare with Paubox encryption services. We have chosen this technology because it is encrypted to the federal standard, HIPAA compatible, and requires a signed a HIPAA Business Associate Agreement (BAA). The BAA means that the companies are willing to attest to HIPAA compliance and assume responsibility for keeping your PHI secure.

          If we choose to utilize emailing as part of the services you receive from us (to provide/receive clinical information and to receive psychological evaluation reports), we encourage you to also utilize encrypted email for protection on your end otherwise, when you reply to one of your clinician's emails, everything you write in addition to what he/she has written to you (unless you remove it) will no longer be secure. Our encrypted email service only works to send information and does not govern what happens on your end.

         We also strongly suggest that you only communicate through a device that you know is safe and technologically secure (e.g., has a firewall, anti-virus software installed, is password-protected, not accessing the internet through a public wireless network, etc.). If you are in a crisis, please do not communicate this to us via email because we may not see it in a timely matter. Instead, please see below under "Emergency Procedures."

         Email correspondence is billed at your clinician's hourly rate for the time she or he spends reading and responding to them. Finally, you also need to know that we are required to keep a copy or summary of all email as part of your clinical record.

Text  Communication- RingCentral boasts a robust cloud-based platform with multiple layers of security including physical, network, data, application, and business process security to protect sensitive information. RingCentral is secure and HIPAA compliant .  Our signed BAA with RingCentral, outlines the responsibilities of both parties in handling PHI.  RingCentral undergoes regular third-party audits to ensure its compliance with HIPAA standards.  While RingCentral provides the tools for HIPAA compliant communication, users must still practice responsible messaging and be mindful of what information is shared via text. 

Patient Portal Communication- HIPAA compliant secure online platform that adheres to the Health Insurance Portability and Accountability Act (HIPAA) regulations, allowing patients to access their medical records and communicate with healthcare providers while protecting the privacy and security of their protected health information (PHI) through features like encryption and strong authentication measures; essentially, it means the communication channel is designed to prevent unauthorized access to sensitive medical data. 

Social Media - Facebook, X, LinkedIn, Instagram: It is our policy not to accept "friend" or "connection" requests from any current or former client on any of our clinician's personal social networking sites such as Facebook, X, LinkedIn, Instagram, etc. because it may compromise your confidentiality and blur the boundaries of the therapeutic relationship. 

Electronic Record Storage: Your communications with us will become part of a clinical record of treatment, and it is referred to as Protected Health Information (PHI). Your communications with us will become part of a clinical record of treatment, and it is referred to as Protected Health Information (PHI).  However, we cannot share your PHI with anyone without your explicit consent/signatory authorization.

Electronic Transfer of PHI for Billing Purposes: If your clinician is credentialed with and a provider for your insurance carrier, please know that we utilize a billing service provider, who has access to your PHI. Your PHI will be securely transferred electronically to your insurance carrier. This billing company has signed a HIPAA Business Associate Agreement (BAA). The BAA ensures that they will maintain the confidentiality of your PHI in a HIPAA compatible secure format using point-to-point with federally approved encryption. Additionally, if your insurance provider is billed, you will generally receive correspondence from your insurance company, our billing company, or both.

Electronic Transfer of PHI for Certain Credit Card Transactions: We utilize ICANotes as the company that processes your credit card information. Additionally, please be aware that the transaction will also appear on your credit card bill or statement.